Shipping from Shapestore.it by Matteo Bragaglio (henceforth abbreviated to shapestore.it)
Orders are processed directly from our headquarters in Monza, Italy, from Monday to Friday and in any case the day following the date of the order, or the first available working day, except for periods of high sales volumes such as the Christmas period, sales and promotion periods. Orders placed from Friday to Sunday will be processed the following Monday.
After the order is processed, delivery times to Italy are 24-48 hours, with the exception of Calabria, Sicily and Sardinia which are 48-96 hours, to be considered from the moment the goods are delivered to courier without prejudice to delays suffered by the shipper for reasons of force majeure.
Shipping to Italy is free with SDA courier for orders over € 80. o The amount of transactions made by credit card is charged at the time of order processing.
Customers are informed that delays in shipments may occur during promotions and sales.
Please note that it is illegal on the invoice to declare values lower than the amount actually paid by the customer or to declare goods as GIFTS, therefore requests from customers relating to these activities will not be accepted.
Shapestore.it cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond the control of Shapestore.it
When the order is entrusted to the courier, customers receive an e-mail notification that provides the waybill number (AWB) relating to the order and a link for tracking it.
Upon delivery of the goods, customers are asked to inspect the package carefully before signing to confirm receipt of the same. Our parcels are carefully sealed.
If the customer receives a box that has been opened by the Customs or Courier for authorized external inspections, the package must be closed with a guarantee or control seal by the body.
If the package appears to have been tampered with or the original adhesive tape is not intact, the customer is asked to sign the receipt of the package with reserve or to refuse delivery of the package. In the event that there is evidence of tampering with the package, the customer is required to open a complaint with the local DHL or SDA office and to promptly contact shapestore.it by email at firstname.lastname@example.org
In the event of a tampered parcel, if the customer does not sign the receipt with reservation, the delivery will be considered automatically accepted and consequently any complaints will not be accepted.
All customers, by placing an order, establish a commercial relationship with Shapestore.it and undertake to accept the delivery of the package relating to their order. If a package is not delivered to the customer's address for reasons attributable to his non-cooperation (incorrect / incomplete telephone number, incorrect / incomplete address, absent recipient) or if the customer refuses delivery, the package is returned to the sender shapestore.it in Italy paid by the customer. The costs charged to the customer include shipping costs and any customs duties. These expenses will be deducted from the refund due.
For any reason, the customer can return the order, in whole or in part. Items can be returned for cash or credit refund within 14 days from the date of receiving the package. The items must be returned in the same condition in which they were originally sent, packaged in an orderly manner and with the return sign still attached.
Returned items must not have been worn, washed or altered in any way. The soles of the footwear must be in perfect condition and not show signs of use.
The items must be returned with all the original labels, wrappers and other accessories (dustbag, and clothing covers, etc.) received in the package. The footwear and accessories must be returned in their original packaging, which must not be damaged and altered or used as a packing box for shipping.
If customers wish to return the goods, they must carry out the following procedure:
- Access the "Order History" section of their account.
- Select the order from which you want to return an item by clicking on "Details".
- Select the products you wish to return through the box next to the names.
- Add the quantity that needs to be returned (in case you need to return more than one product).
- (optional) In the "Goods Return" section, add an explanation, so that the team better understand why the customer wants to return that product.
- Click on "Request a refund".
Authorized returns must be shipped from the same country where the order was originally shipped.
The shipping costs related to the return of the goods are charged to the customer.
To open your return request, please visit your customer account and follow the procedure indicated above in point 1.